About us

Severstal SSC is a leading professional services company, providing a multi-functional end-to-end BPO services.

We develop and implement solutions to improve our clients’ productivity and efficiency—and may run both selected parts of their operations on their behalf and end-to-end processes for multiple functions. Ultimately, we enable our clients to become high-performance business. Depending on Clients’ specific requests, we are dedicated to transform our clients’ existing process practices into the efficient and lean ones as well as implement innovations and modern technologies. This approach allows Severstal SSC to accumulate expertise and continue extending capabilities.

  
  

We reimagine the business of Our Clients by extending outsourcing power all the way through the front – middle -back office where it can generate growth, cost efficiency and business agility.

We put technology and analytics to work. Importantly, our approach is designed to help enterprises with complex, often outdated existing operations, embrace the multi-dimensional tangible benefits of collaborating with BPO Partner.

We see our client relationships as strategic, long term, and enduring.

Our history

2009 2010 2011 2012 2013 2014 2015 2016
2009
  • In-house SSC set up for Severstal
2010
  • Service support for the first pilot company JSC “Vorkutaugol”
2011
  • Service support for all companies of Severstal Resources
2012
  • Severstal SSC started to maintenance services of “Russian steel”
2013
  • Severstal SSC launched Call Center for Feedbacks
2014
  • Service support for all companies of Nordgold, international gold-mining company, operating on the territory of Russian Federation and Kazakhstan (support scope: Finance & Accounting)
  • Service support for all companies of Severstal
2015
  • Severstal SSC launched Call Center for external clients
  • Service support for all companies of SVEZA, leading producer of birch plywood, operating on the territory of Russian Federation (support scope: HR)
2016
  • Go to Market
  • Service support for all companies of Nordgold, international gold-mining company, operating on the territory of Africa (Guinea, Burkina Faso) (support scope: HR, Finance & Accounting)
  • Service support for all companies of SVEZA, leading producer of birch plywood, operating on the territory of Russian Federation (support scope: Finance & Accounting)

Company at a Glance

15 mln +

Annual amount of transactions processed by SSC

18 K +

Annual amount of reports processed by SSC

80 K +

Total clients’ headcount served by SSC

600 +

SSC headcount

800 K +

Annual amount of payroll sheets accounted by SSC

160 K +

Annual amount of calls processed by SSC

500 K +

Annual amount of self-service centers inquires processed by SSC

Awards and achievements

Severstal-SSC always works on improvement of service level and clients satisfaction. We have managed to achieved our goals mainly by virtue of our employees and clients ideas, system work in relation to processes and service quality.

The awards and achievements of Severstal-SSC show the diversity of directions in process.

2013

CFO Russia — financial information portal: For prominent results in SSC development

2013

CFO Russia — financial information portal: The best speaker — Kira Lapina

2013

CFO Russia — financial information portal: Permanent performance improvement of SSC

2014

CFO Russia — financial information portal: The best measures for cost savings

2014

CFO Russia — financial information portal: Shared Services Centers "Organisation and development"

2014

CFO Russia — financial information portal: The best speaker — Kira Lapina

2014

Adam Smith Russian CFO Summit: The best measures for cost savings

2015

CFO Russia — financial information portal: The best multifunctional SSC

2015

CFO Russia — financial information portal: For prominent results in SSC development

2015

CFO Russia — financial information portal: The best multifunctional SSC

2016

MSB Events — carrying international summits and conferences: Award "The best SSC" Efficient document flow

2016

MSB Events — carrying international summits and conferences: Award "The best SSC" Discovery of the year

2016

MSB Events — carrying international summits and conferences: Award "The best SSC" The best reporting and document flow

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